Refund Policy

📑 Refund Policy

At Detoniva, we stand by the quality and effectiveness of our products. To ensure fairness for all customers, refunds are only available under the following conditions:

Eligibility for Refund:
Follow All Instructions – You must strictly follow the usage guidelines provided with the product.
Use as Directed – Ensure the product is used regularly and correctly as mentioned in the instructions.
Consistent Use – The product must be used for at least 30 days as recommended.
No Results After 30 Days – If you do not see any results after 30 days of proper use (with proof of adherence), you may request a refund.

Non-Refundable Cases:
✘ Failure to follow the provided instructions.
✘ Irregular or improper use of the product.
✘ Partial product usage or empty containers.
✘ Refund request without proper proof of adherence.

📝 How to Claim a Refund?

📲 Message us on WhatsApp (0322-9464652) within 7 days after completing the 30-day period.
Provide the following details:

  • Proof of purchase

  • Proof of regular usage (e.g., photos/videos)

  • Any records showing consistent use

💚 We value your trust and are committed to customer satisfaction. Refunds will only be granted to genuine customers who follow the guidelines properly.

🌿 Trust Detoniva. Use it right. See the results!